Can’t find the perfect accommodation? No worries – if you can’t find the right place to stay on our website, we’re here to help!
Feel free to give us a call or send us an email – our team is always available and happy to recommend the best options based on your preferences. Your perfect holiday is just one message or phone call away!
We are also available on social media and whatsapp or viber!
What does the name Velox mean? The word “Velox” comes from the Latin language and means “fast”. We believe that this is a virtue, that’s why we strive to be quick and up-to-date in completing tasks and solving all situations/problems that come our way, all in order to provide our clients with the best service and a carefree vacation. Contact us so we can offer you accommodation by the sea.
Where is Velox located and when was it founded? The company Velox is located in Croatia, more precisely in Istria, in one of the most famous tourist cities in Croatia, the city of Poreč. It has been attracting guests from all over Europe and beyond for decades with its cultural and historical sights and decoration, numerous sports and recreational facilities, and diverse gastronomic offer.
The company was founded in 1993. We have over twenty (20) years of experience in communication with our travellers, renters, domestic and foreign partners, and knowledge in marketing and placing our service on all major internet search engines like Google.
The Velox team is a very complex team of several people who lead their profession professionally and thoroughly. From experienced receptionists to branch managers and external associates in IT. It is our duty to provide you with the best way to your vacation through our service, and to be available to you before, during and after your stay.
No worries. If you test positive for COVID-19 and are unable to travel, please contact us for further instructions so we can offer various options to suit your needs.
Can’t travel due to health reasons? If you’re unable to travel because of illness, a serious medical condition, or a family emergency, please send us the following:
Once we receive all the necessary documents, we’ll get back to you within 15 days and begin the refund request process with our partners.
Feel free to contact us if you have any questions!
Booking confirmation didn’t arrive by email? What now? Don’t worry – we also use other channels (WhatsApp, Viber) to make communication as easy as possible!
Possible reasons your confirmation may not have arrived:
If you still haven’t received the confirmation, get in touch:
We’re here to make every step of your journey easier!
How soon will I get my booking confirmation by email? Your confirmation should land in your inbox right after you complete your booking on our site—typically within a few minutes. If you still don’t see it after 10–15 minutes, something may have gone wrong.
Here are the most common reasons:
Feel free to reach out if anything stalls or if you have any questions—we’re here to help!
What if I haven’t received my booking confirmation email? If your booking confirmation email didn’t arrive, don’t worry – it happens! Here’s what you can do:
Still having trouble? We’re just a message away – feel free to reach out!
How can I cancel my booking without additional fees? We know plans change! That’s why we’ve made cancellations easy and fee-free – under certain conditions.
First, check the cancellation terms for your booking. This info is always found in:
Cancel within the deadline for:
Our team is here to help. Contact us for:
Plan stress-free – we’ll find the best solution together!
How can I pay by credit card? We’re glad you want to pay by credit card – it’s fast, secure, and simple. You can use standard cards (Mastercard, Visa, Diners) or virtual credit cards like disposable cards and digital credit cards.
During booking you’ll enter:
*After submission, our system authorizes to validate the card and check funds. If approved, your payment will be processed, and you’ll receive payment/reservation confirmations.
*If issues occur (e.g., declined card or incorrect details), you’ll see a clear warning and can retry or contact us.
For help with virtual credit cards, contact us anytime!
Do you offer bank transfer payment service? With us, you can pay via bank transfer – one of the secure cashless payment methods we offer.
When choosing this option, you’ll receive all payment details (recipient, account number, amount, reference number) after booking confirmation.
Need help with payment or questions about transactional payments? Contact us!
We’ll ensure your reservation is stress-free.
We understand how important it is for every traveler to know all possible additional costs in advance, ensuring a stress-free stay without unpleasant surprises. No hidden fees with us! The price you received during booking includes all charges, as clearly stated in the offer, including VAT. We strive for full transparency so you can confidently plan your holiday.
Extra costs may apply only if you request additional services or have special requests, such as:
However, in most cases, these costs are already included in your total payment. If anything is not included, you will be informed promptly and clearly—either in the offer or on the invoice before arrival. This ensures no unpleasant surprises and full clarity from the start.
If you have any further questions or would like to check in detail what your reservation includes, feel free to contact us. We are here to help and to make your trip as pleasant and easy as possible.
We also emphasize that we charge no incidental fees upon arrival (e.g., check-in, cleaning, or local taxi fares) unless explicitly stated in your chosen service or accommodation description.
Our goal is to provide all information transparently from the outset. Relax and enjoy your holiday, knowing no unexpected surprises await.
For further questions or to verify what your reservation includes, contact us. We’re here to help and make your journey as pleasant and hassle-free as possible!
Is breakfast included in the price? With us, breakfast is only included if clearly stated in the offer or description of your chosen accommodation. Each property has its own terms, so check your booking confirmation or our website.
If breakfast is included, you can expect a tasty and fresh breakfast every morning during your stay at no extra cost. Typically, this could be:
If breakfast isn’t included, you can usually order it separately at the reception or restaurant for an additional charge. Note that some properties don’t offer breakfast at all – but we’re here with alternatives! Always check the offer details or contact us to avoid misunderstandings or unexpected costs.
If breakfast is important for your holiday, we’ll help you find accommodation where it’s included! We can also recommend external venues outside your booked service.
Quick guide:
Our goal is your stress-free stay.
Contact us anytime for clarification – we’ll ensure you enjoy your holiday!
Want the invoice made out to your company? Here’s how:
During booking, enter the following in the “Comments” field:
If you’re paying by bank transfer, just email us at info@velox-tours.com or fill out our contact form.
Not into email? No problem – reach out via WhatsApp or Viber and provide the same details.
We’re here to make it quick and easy!
What payment methods do you offer? We accept several different payment methods to make your purchase easier:
Booking your trip or excursion has never been easier – you can do it online, by email, in person or through our partners. For your booking to be confirmed, you need to pay a deposit which can be from 30% to 100% of the total price, depending on the service you choose.
It’s important to note that if payment doesn’t arrive within the agreed timeframe, the agency has the right to cancel the booking.
We want to provide you with maximum security and simplicity when paying, so you can enjoy your vacation worry-free. All transactions are completely secure thanks to modern security systems.
If you need help with any payment method or have additional questions, we’re here to help!
When you pay contactlessly, everything stays under your control. Your card or phone never leaves your hand, so there’s no risk of it being stolen or cloned. Every transaction is protected by a unique encryption code—and double charging? Impossible! No matter how many times you tap the terminal, you only pay once.
Whether you’re paying online or at our branch, you’re protected in multiple ways:
Not a fan of new technologies? No problem! We also accept bank transfers, so you remain in full control there, too.
Now that you know your payment is 100% secure, check out our trips or accommodations—and book with confidence!
Wondering if your payment is secure? We understand how you feel!
Here are a few steps to check if your payment went through:
At Velox Tours, secure online payment is our priority. Once you complete your payment through our website, you’ll immediately receive a payment confirmation by email. We’ll also send a booking confirmation, so you’ll know everything went smoothly.
We use secure and verified credit card payment systems, such as PayPal, which guarantee a very high standard of security. All transactions are encrypted and protected from unauthorized access. SSL encryption keeps your data safe and confidential.
Not sure if your transaction went through successfully? No worries – we’re here to help!
If you’re uncertain whether your payment was successful, feel free to contact us. Our team will quickly check the status and provide you with all the necessary information.
And don’t forget – you can always reach out to us if you need assistance!
Your data privacy and identity is defended and protected by our team of developers. Our developers tirelessly adapt the website to the needs of clients, and ensure a safe place to sell our services. We have been doing business successfully since 1993. In case you need more information about how we collect and store your data, feel free to click on the following link: Statement on protection and collection of personal data
Our team of employees manages the website. Any inquiry received from our website is handled by qualified staff. You will receive an answer as soon as possible.
What type of accommodation do you offer? In our selection, you can choose from various types of lodging: apartments, studio apartments, villas, and holiday homes, all designed to meet the needs and budgets of our guests. Each accommodation is carefully chosen to ensure you have a comfortable and unforgettable stay, whether you’re traveling solo, as a couple, with family, or in a group of friends.
Apartments combine the comfort of home with hotel‑style amenities. Each apartment comes with a fully or partially equipped kitchen where you can prepare meals to suit your own gourmet taste. Depending on the size, apartments feature one to four bedrooms, making them perfect for families or groups of up to eight people.
All our apartments are air‑conditioned, and most include a balcony or terrace where you can enjoy your morning coffee or relax in the evening. Cleaning and linen changes are included in the price—usually once a week for longer stays—as well as towel replacement. Free Wi‑Fi is available in all apartments so you can share your experiences on social media right away.
Our apartments are located in attractive areas, 100–800 meters from the beach or town center, providing easy access to all main amenities. Parking is provided for all guests, and most apartments are pet‑friendly upon prior request.
To book an apartment, a 30% deposit of the total price is required, with the remainder due seven days before arrival. The minimum stay is typically 3–7 nights, depending on the season. If you need a shorter stay, please feel free to get in touch!
Studio apartments are a smart solution for those seeking functionality in a smaller space. The main difference between a studio and an apartment is that a studio does not have a separate bedroom—the sleeping and living areas merge into one.
Studios can accommodate 2–4 people, depending on the configuration. Typically, there is a double bed plus a pull‑out sofa or two single beds. Each studio has a kitchenette equipped with essentials for preparing light meals.
Studio sizes range from 25 to 40 m², sufficient for a cozy stay for couples or small families. All studios are air‑conditioned, with a private bathroom and balcony/terrace. Wi‑Fi is free so you can share your experiences on your favorite social network! Maintenance and cleaning are carried out regularly without delay.
Studios are ideal for short city visits, business trips, or romantic weekends. Prices are more affordable than larger apartments, and bookings are possible for shorter periods.
Villas represent the pinnacle of comfort and privacy for those seeking a top‑tier experience. Our villas have 2–6 bedrooms and can host 4–12 people, making them perfect for larger families or groups of friends.
Most villas feature a completely private pool, ensuring maximum intimacy. Villas come fully equipped with a complete kitchen, dishwasher, and all necessary appliances. Cleaning and maintenance are included in the price and carried out regularly.
Our villas are child‑friendly—with safe pools, gardens, and children’s facilities. The outdoor space includes a barbecue and outdoor kitchen, perfect for gatherings. All villas are fenced for extra security for you and your children. Private parking is provided for all guests.
Villas are entirely exclusive during your stay. Some offer additional spa amenities such as a sauna or jacuzzi. Most are pet‑friendly with an extra fee or prior notice.
We recommend booking a villa at least 2–6 months in advance, especially for the summer season. Nightly rates range from €160 to €1,000, depending on location and amenities. The price is ‘all‑inclusive’: use of all villa facilities, cleaning, linen, towels, Wi‑Fi, parking, and pool maintenance during your stay.
Holiday homes offer an authentic experience of living in the destination you’re visiting. Each house is fully equipped for you and all the necessary amenities for a comfortable stay. The number of bedrooms ranges from 2 to 4, accommodating 4–10 people.
Kitchens come with a dishwasher and a full set of appliances. Houses are especially suitable for families with children, providing a safe, homely atmosphere. Information on distances to all amenities (beach, shops, restaurants) is detailed in each listing.
Each home has an outdoor area—a garden, terrace, or yard—where you can relax. Internet and TV are standard, as well as basic household supplies.
Holiday homes are also perfect for a romantic getaway—many offer an intimate atmosphere with stunning views. Prices are competitive, and the ability to prepare your own meals makes them an economical choice for longer stays.
Where is your office located?
Instead of jumping from the airline to the apartment to the rental car, just call or drop by our travel agency office. At Mate Vlašića 1, Poreč, Croatia you have your “point of contact” – a professional agent who will organize your itinerary, reservations, and transportation to your destination. And all with a smile!
When you Google “travel agency – office near me,” you’ll find us immediately. You can pop in within five minutes, grab a coffee, and clarify every detail face-to-face. Documents are handled on the spot, and you get local destination expertise right away. Our small travel agency office combines agility with personalization. A guide in your language? We’ve got you covered. 24/7 emergency support? Of course—just call, and we’re there. If you’re more of an “online type,” fill out a short form on our website and our agents will be in touch ASAP!
Our office issues both tickets and accommodation vouchers using a sophisticated system that tracks prices and availability in real time. Need a private tour through the romantic streets of Motovun or want to visit the smallest town in the world? We’ll get back to you immediately with the best offer. And if anything changes—say an excursion is canceled or a new alternative pops up—our back-office team is already on it, making sure your plan stays intact.
How can I resolve payment issues and who should I contact? We understand that unexpected problems can sometimes occur when paying for your reservation. Whether it’s technical difficulties, system errors, or simply uncertainties about the payment process, we’re here to help you resolve any issue quickly and efficiently.
M-banking difficulties are most often related to your banking app settings or temporary technical problems. If you encounter problems with mobile banking payments, we recommend that you immediately contact your bank with which you have contracted the m-banking service. Your bank will be able to check the transaction status, identify the cause of the problem and provide you with concrete support.
Common causes of m-banking problems include:
Bank card problems can happen for various reasons. In case of difficulties with credit or debit card payments, the fastest way to resolve is contacting the card company that issued your bank card. They have access to all details about your card and can identify the reason for the unsuccessful transaction.
Possible causes of card problems:
If you use PayPal or other payment methods, the problem may be related to:
Incorrect user account data
Temporary technical difficulties of the platform
Need for identity verification
Currency conversions or international transactions
Velox Tours team is always ready to help! If you encounter any problems, questions or uncertainties about the payment process, don’t hesitate to contact us. Our experienced customer support team will provide you with personalized assistance and guide you through the entire process.
Contact us at Email: info@velox-tours.com
When writing to us, please include the following information:
Booking number (if you have it)
Type of payment you are trying to use
Description of the problem or error
Your contact details (mobile number)
To avoid possible payment problems, we recommend that you check before payment:
Payment security: All payments on our website are protected by the latest SSL encryption technologies. Your personal and financial data are completely safe throughout the entire booking and payment process.
Your successful vacation starts with successful payment – that’s why we’re here to ensure everything goes smoothly!
You can contact our employees via e-mail address: velox@velox-tours.com, info@velox-tours.com
via phone, +385 52 452 770 +385 52 453 559
Working hours in the summer period from June 1 – September 10: Mon-Sun: 07:00-21:00.
Working hours in the winter period from September 10 – June 1: Mon-Sat: 07:00-20:00h.
Sun: 07:00-13:00
