How do I know the payment has been made and it is safe?

Cancellation conditions vary from property to property. Under the section “Cancellation conditions” for each object you will find the cancellation conditions that apply to the specific object. If you need additional help, you can contact us by e-mail or by phone, and our contact information can be found here.

How can I cancel a reservation without additional fees?

Cancellation conditions vary from property to property. Under the section “Cancellation conditions” for each object you will find the cancellation conditions that apply to the specific object. If you need additional help, you can contact us by e-mail or by phone, and our contact information can be found here.

How can I make a payment with a credit card?

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Do you offer a bank transfer service?

Our reservation system allows you to reserve accommodation using a bank transfer. When choosing a payment method, you can choose to pay by offer. You will receive an e-mail with a offer for payment, and all the necessary information to make the payment. In case of difficulties or additional questions, feel free to contact us by phone or e-mail, the information can be found here.

Will I have to pay additional fees upon arrival?

At the time of payment there are three options; the first option would be to pay 30% (advance payment), the second option 50% (advance payment) and the third option 100% (you pay for the selected accommodation in full). In case you pay 30% or 50% of the amount, you pay the remaining sum upon arrival at our travel agency/office in cash or by credit card. The third method of payment is payment in full, it is the most convenient method of payment, upon arrival you have no obligation to pay, but the obligation remains on us to hand over the keys to you and to guide you on how to get to your accommodation.
In case you want to add another member (person), additional costs are possible, depending on the facility where you made the reservation.

Is breakfast included in the price?

In the description of accommodation, you will find whether they offer breakfast and whether it is included in the price.

How can I request an invoice addressed to a business or company/firm (R1)?

In order to receive the invoice and for it to be for a business or company/firm, it is necessary to inform us about it in a timely manner and provide us with all the necessary data of the business or company/firm (before we issue the invoice).

How to get in touch with our employees?

You can contact our employees via e-mail address: velox@velox-tours.cominfo@velox-tours.com
via phone, +385 52 452 770 +385 52 453 559

What are our working hours?

Working hours in the summer period from June 1 – September 10: Mon-Sun: 07:00-21:00.
Working hours in the winter period from September 10 – June 1: Mon-Sat: 07:00-20:00h.
Sun: 07:00-13:00

Who manages Velox-Tours.com?

Our team of employees manages the website. Any inquiry received from our website is handled by qualified staff. You will receive an answer as soon as possible.