The Velox team is a very complex team of several people who lead their profession professionally and thoroughly. From experienced receptionists to branch managers and external associates in IT. It is our duty to provide you with the best way to your vacation through our service, and to be available to you before, during and after your stay.
Archives: FAQs
Where is Velox located and when was it founded?
The company Velox is located in Croatia, more precisely in Istria, in one of the most famous tourist cities in Croatia, the city of Poreč. It has been attracting guests from all over Europe and beyond for decades with its cultural and historical sights and decoration, numerous sports and recreational facilities, and diverse gastronomic offer.
The company was founded in 1993. We have over twenty (20) years of experience in communication with our guests, renters, domestic and foreign partners, and knowledge in marketing and placing our service on all major internet search engines.
What does the name Velox mean?
The word “Velox” comes from the Latin language and means “fast”. We believe that this is a virtue, that’s why we strive to be quick and up-to-date in completing tasks and solving all situations/problems that come our way, all in order to provide our clients with the best service and a carefree vacation.
I am not able to find suitable accommodation, what should I do?
Don’t worry, if you are unable to find suitable accommodation through our website, then you can call us by phone or send us an email. We are always available, our contact details are here.
I have health problems, and it is impossible for me to come, what should I do?
In case of health problems or serious illness, please contact us as soon as possible, our contact details can be found here.
My COVID-19 test is positive and arrival is not possible, what should I do?
In case you have a positive finding/test for the COVID-19 disease and you cannot travel, then visit our page COVID-19 policy.
What payment methods do we accept?
Our office is located at the address: 1, Mate Vlašića Street, Poreč, Croatia. You can find our exact location on the map here.
Where is our office?
Our office is located at the address: 1, Mate Vlašića Street, Poreč, Croatia. You can find our exact location on the map here.
Is breakfast included in the price?
In the description of accommodation, you will find whether they offer breakfast and whether it is included in the price.
Do you offer a bank transfer service?
Our reservation system allows you to reserve accommodation using a bank transfer. When choosing a payment method, you can choose to pay by offer. You will receive an e-mail with a offer for payment, and all the necessary information to make the payment. In case of difficulties or additional questions, feel free to contact us by phone or e-mail, the information can be found here.