How can I make a payment with a credit card?

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How can I cancel a reservation without additional fees?

Cancellation conditions vary from property to property. Under the section “Cancellation conditions” for each object you will find the cancellation conditions that apply to the specific object. If you need additional help, you can contact us by e-mail or by phone, and our contact information can be found here.

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How do I know the payment has been made and it is safe?

Cancellation conditions vary from property to property. Under the section “Cancellation conditions” for each object you will find the cancellation conditions that apply to the specific object. If you need additional help, you can contact us by e-mail or by phone, and our contact information can be found here.

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Will I have to pay additional fees upon arrival?

At the time of payment there are three options; the first option would be to pay 30% (advance payment), the second option 50% (advance payment) and the third option 100% (you pay for the selected accommodation in full). In case you pay 30% or 50% of the amount, you pay the remaining sum upon arrival at our travel agency/office in cash or by credit card. The third method of payment is payment in full, it is the most convenient method of payment, upon arrival you have no obligation to pay, but the obligation remains on us to hand over the keys to you and to guide you on how to get to your accommodation.
In case you want to add another member (person), additional costs are possible, depending on the facility where you made the reservation.

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How do I know the payment has been made and it is safe?

Contactless payment gives you full control and protects your data. Your card or device never leaves your hand, reducing the risk of loss or counterfeiting. Each transaction is protected by unique encryption. Also, you are safe from double billing – regardless of how many times you touch the POS device, the transaction will be carried out only once.

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How can I request an invoice addressed to a business or company/firm (R1)?

In order to receive the invoice and for it to be for a business or company/firm, it is necessary to inform us about it in a timely manner and provide us with all the necessary data of the business or company/firm (before we issue the invoice).

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The reservation confirmation did not arrive by mail, what can I do?

In the event that the reservation confirmation has not yet arrived in your email within ten minutes from the moment of completing the reservation on our website, you may want to check your e-mail in the section “unsolicited mail or promotions” and then check your internet connection. In case the reservation confirmation has not still appeared in your e-mail, you can contact us at the following phone numbers: +385 52 452770, +385 52 453559 or what’s app./viber +385 98 331556, +385 98 254791 and our email, info@velox-tours.com or velox@velox-tours.com.

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How long do I have to wait for the booking confirmation to arrive by e-mail?

The confirmation of the reservation will arrive at your email address within one to two minutes from the moment the reservation is completed on our website. In the event that you did not receive the confirmation of the reservation within the specified period, then due to the increased number of reservations through our website, there is a possibility of server downtime, and the confirmation of the reservation will arrive within thirty minutes to an hour.

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I did not receive the booking confirmation by e-mail, can I request a new booking confirmation?

In the event that you have not received our booking confirmation, and the payment has been successfully completed, then you can definitely contact us, our contact details are available here.

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How can I solve payment problems and who should I contact?

Difficulties with payment via m-banking: in case of difficulties with payment via m-banking, please contact the bank with which you contracted the service.
Difficulties with payment by card: In case of difficulties with payment by cards, the user should contact the card company that issued the card.
In case of any questions/ambiguities, you can contact our email address: velox@velox-tours.com.

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