Hassle-free apartment and villa rentals in Istria start with a reliable partner on the ground. VELOX is a tourist agency from Poreč with over 30 years of experience in tourism, offering complete management of apartments, holiday homes and villas with pool – for domestic and foreign property owners.
We take over everything that holiday rentals demand day to day: bookings and calendar, guest communication, check-in and check-out, cleaning organisation, pool and garden maintenance, and coordination of tradesmen. The owner keeps an overview of the property, while we run the operations and work on better occupancy.
Complete management of apartments, holiday homes and villas – for domestic and foreign owners
Do you own a holiday rental property but don’t want renting it out to become a full-time job?
Leave the operations to VELOX.
From bookings and guest communication, through check-in, maintenance and coordination of tradesmen, to looking after the property and increasing its occupancy – we set up a system in which the owner has the overview and we handle the daily obligations.
And if you are a non-resident, i.e. an owner who does not live in Croatia, we can set up a cooperation model tailored precisely to owners who want to rent out their property remotely.
You are the owner. We are your person on the ground!
A holiday property should bring you income – not take away your free time!
Guest messages. Bookings. Calendar. Arrivals and departures. Cleaning. Pool. Garden. Minor repairs. Tradesmen. Photography. Empty dates.
When you do everything yourself, very soon you are no longer managing the property – the property starts managing your time.
VELOX is here to change that. We take over the agreed operational tasks and connect everything needed for a holiday rental to run properly. One contact. One organisation. Less worry for the owner.
Hassle-free apartment and villa rentals in Istria – what do we take over?
💬 Guest communication Professional and timely communication before arrival, during the stay and around departure.
📅 Bookings and calendar We track bookings, availability and calendar organisation so you always have a clear overview of occupancy.
🔑 Check-in and check-out We organise guest arrivals and departures according to the agreed management model.
🧹 Organisation of cleaning and property preparation When needed, we connect and coordinate verified partners so the property is ready for the next guests.
🌿 Garden and pool maintenance 🏊 We coordinate the upkeep of outdoor areas so the property maintains the standard your guests expect throughout the season. For villas and houses with a pool, we can organise the necessary maintenance coordination.
🛠️ Coordination of tradesmen When something needs fixing, the owner shouldn’t have to search from another country or city for someone to come out. When needed, we connect you with verified partners and coordinate the work.
🏡 Year-round care of the property Your property needs attention even when there are no guests. Depending on the agreed package, we can organise care of the property outside the main tourist season as well.
📸 Property photography Good presentation sells accommodation before the guest reads the first sentence of the listing. When needed, we organise professional photography so your property is shown in the best light.
📈 Focus on better occupancy Our team always monitor the property’s availability and performance with the aim of making better use of its tourist potential. We don’t promise miracles or an unrealistic 100% occupancy.
We work to ensure a quality property doesn’t stay empty because of poor organisation.
A SPECIAL SOLUTION FOR NON-RESIDENTS
Do you own a property in Croatia but live abroad? That is exactly when quality local management becomes especially important.
Owning a villa or apartment hundreds or thousands of kilometres away is not a problem. The problem arises when you have to deal from abroad with an arriving guest, cleaning, a breakdown, the pool, a tradesman or any other situation at the property.
That’s why we developed a cooperation model for non-resident property owners in Croatia. Your property is in Croatia. You don’t have to be. VELOX can become your local operational point of contact.
While you are in Germany, Austria, Slovenia, Switzerland, Italy or anywhere else, we are here coordinating the agreed activities related to your property. We set up a management system designed around the fact that the owner is not physically present.
This can include guest communication, bookings and calendar, organising check-in and check-out, coordinating cleaning, maintenance, pool and garden, communication with tradesmen and other agreed activities related to the property.
You have the overview. We have the ground under control.
WHY DOES THIS MATTER TO A NON-RESIDENT OWNER?
Because it isn’t practical to get in the car or on a plane every time a problem comes up.
Because you don’t want ten different people you have to call separately.
Because you need someone local who knows the property and can react when needed. And because you want your property to function as an organised tourism business, not a source of problems at a distance.
VELOX lets you separate ownership from management.
The property stays yours. The operational worry becomes ours.
ONE PARTNER INSTEAD OF TEN PHONE NUMBERS
Imagine no longer having to think:
Who will welcome the guest? Who will organise the cleaning? Will someone check what happened with the pool? Who will find a tradesman? Is anyone tracking the bookings? Who will reply to the guest?
Instead of connecting all the people needed to run the property yourself, VELOX becomes the central point of organisation.
This is especially valuable for owners who live away from where the property is located – and even more so for owners who live outside Croatia.
WHY VELOX?
Because we don’t offer you just one service.
We offer you the organisation of the entire process.
The guest sees nice accommodation and a pleasant holiday. Behind that there is communication, a calendar, preparation, cleaning, maintenance, coordination and dozens of small tasks someone has to do.
We want to be that someone. That’s why hassle-free apartment and villa rentals in Istria with VELOX are not just a single service but the organisation of the entire process – from the guest’s first enquiry to looking after the property off-season.
You remain the owner and keep the overview of your property.
VELOX takes over the agreed daily operations.
WHAT IS DOING EVERYTHING YOURSELF CURRENTLY COSTING YOU?
Not just in money.
How much time do you lose on messages?
How many times do you have to interrupt your day because of a guest?
What does an empty date cost you that could perhaps have been better used?
How much time goes into organising tradesmen?
And what is it worth not having to think about every detail?
Professional management is not just a cost.
If set up well, it should bring the owner time, organisation and a better-performing property.
WANT TO SEE WHAT WE CAN DO FOR YOUR PROPERTY?
Hassle-free apartment and villa rentals in Istria start with a single enquiry. You don’t have to decide right away. Send us the basic details of your property. Tell us where it is, whether it’s an apartment, house or villa, how many guests it accommodates, whether it has a pool and how you currently run the rental.
If you are a non-resident, just tell us the country you live in so we know straight away that you need a remote management model. After that, we can talk about the possibilities for cooperation.
YOUR PROPERTY. OUR CARE.
You enjoy. We take care of everything. VELOX Tourist agency for the management of apartments, holiday homes and villas
FAQ SECTION
For Property Owners
1. What commission does Velox agency charge?
The commission depends on the sales channel through which the booking is made:
Bookings via ourwebsite: 15% + VAT, i.e. 18.75% in total.
Bookings via international partner channels: 30%, VAT included. This percentage covers the commission of Velox agency and its international partners, with no additional commissions or fees.
It is important to note that only one commission is charged per booking, depending on the channel through which the booking was made.
Our cooperation is based on NET prices agreed in advance – the amount you want to earn. The agency adds its margin to these prices, depending on the sales channel.
2. What does the agreed NET price mean?
The agreed NET price is the amount you want to earn from renting out your property for a given period.
Based on your NET prices, Velox sets the sales prices for guests and partner sales channels.
All agreed NET prices and periods are defined in the contract or the accompanying Annex.
3. Do I have to sign a new contract every year?
No, as a rule there is no need to sign a new contract every year.
The agreed NET prices and rental periods can be defined directly in the contract or in a separate Annex that forms an integral part of it.
Since prices, periods and other terms may change from season to season, we agree on and confirm the current price list before the start of each new season.
Depending on the agreed cooperation model, the new prices can be confirmed by e-mail or by signing the relevant documentation. No need to conclude a completely new contract.
Meta opis (135 znakova): Do you have to sign a new contract with Velox every year? No. New NET prices and dates for the season are confirmed by Annex or e-mail.
4. How long does the contract last?
How long does the contract last? A minimum of one tourist season.
Right from the start of our cooperation we invest in professional photography of the property, creation of promotional content, listing preparation and sales optimisation.
In the event of unilateral termination before the end of the first season, a fee may be charged depending on the costs actually incurred, in accordance with the contractual terms.
5. Booking payout – when can I expect it?
Your booking payout arrives quickly: we pay the agreed NET price within 1 to 2 days of the guest’s arrival.
How the booking payout works
Payout deadline: 1 to 2 days after the guest arrives at the property.
Amount: the agreed NET price as set in the contract or Annex.
Method: transfer to the IBAN of the categorisation holder.
This makes every booking payout fast and transparent, with no unnecessary waiting until the end of the guest’s stay.
6. Working with other agencies – is that possible?
Of course! Working with other agencies or taking your own bookings is not a problem – Velox does not restrict you.
Working with other partners and an up-to-date calendar
Inform us in good time about all your own bookings and occupied dates.
An up-to-date calendar prevents double bookings.
The other agency’s e-mail can be added to our system: it automatically receives notifications of new bookings and availability changes, and we receive theirs.
This way, cooperating with other agencies runs without overlaps: all parties have timely information on the property’s occupancy, and you keep the freedom to choose your sales channels.
Send us the e-mail address of the agency you work with, and working with other agencies will run without any extra effort.
7. Can Velox change NET prices on its own?
No. Velox cannot change NET prices on its own – every change requires your prior written consent.
When and how we change NET prices
Definition: we set NET prices in the contract or Annex – the amount you receive under the agreed terms.
Proposal: if a promotional offer or discount could help sell a specific period, we propose a price adjustment.
Confirmation: we apply a discount only after your written confirmation by e-mail, only for the approved period and terms.
Without your confirmation we do not touch your prices. You keep full control, while we take care of promotion and sales.
Would you like to adjust your prices for the new season? Send us an e-mail and we confirm them in an Annex.
8. Apartment photography – do I have to do it myself?
No. Velox organises and carries out professional apartment photography after the contract is signed.
How Velox organises apartment photography
Professional equipment: we use professional photography equipment to present your property and its advantages in the best light.
Agency investment: we invest in photographing your property right at the start of our cooperation.
Updates: if you plan a renovation, new furniture or changes to the interior, let us know in good time.
This way we update photos and information promptly, and your listing always shows the real condition of the property.
9. Property advertising – where will my property be advertised?
We handle property advertising through our website and international partner sales channels, depending on the agreed cooperation model.
What property advertising with Velox includes
Our own website: we present your property on velox-tours.com in four languages.
International partner channels: we place your listing on our partners’ sales channels in key markets.
Content and presentation: we prepare texts, optimise the property’s presentation and run marketing activities to attract guests.
You do not have to publish anything yourself – we take care of the visibility and sales of your property.
10. Guest communication – who handles it and who receives bookings?
Guest communication – bookings, changes, cancellations, special requests and complaints – is handled entirely by Velox agency.
How guest communication works through Velox
By e-mail only: we receive bookings, changes and cancellations exclusively by e-mail, for proper records and everyone’s protection.
Complaints and special requests: if a guest contacts you directly, involve the agency so we can record and resolve it.
One contact for the guest: the guest deals with us, and you receive timely information about every change.
This means less administration for you, while every booking and request stays documented.
Let’s go together to a new level of renting!
We offer you a simple rental of your facility. Do you want to rent an apartment, holiday home or villa with a pool? You are at the right place. We have adapted our services to you, the private renter. Find out what we can offer you below.
The following form will tell you what information we need in order to start cooperation. After we receive your inquiry, our employee will contact you within one working day in order to provide you with all the important information as quickly and efficiently as possible!
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